Shipping And Handling
Our delivery service offer a quick despatch of items, exclusions may apply for remote areas and bulk items weighing in excess of 25kg .Now more and more orders are being dispatched on the date of order, and due to our large stock holding its now easier to have the goods the next day, please note that weekend orders are usually dispatched on Mondays. We can sometimes arrange special delivery or Saturday delivery by phone request but this will usually result in an extra fee to cover the additional courier costs, these can be expensive or dispatch charges involved in fast tracking the order. Please note that we cannot arrange an absolute guarantee delivery date for an order as the delivery itself is performed by a third party parcel or courier service and, although it is very rare, failures do sometime occur due to ms-routing of a parcel.
If you have ordered online and your order is placed before 3.00pm it should be delivered within 1-3 days, excluding Saturdays and Sundays, orders placed over the weekend will be shipped on Monday for delivery on Tuesday. Goods shipped on Friday will not be delivered until Monday.
If you've already placed your order, but it hasn't arrived or there was a problem with the delivery, then please give us a call or email us at firstname.lastname@example.org
The estimated delivery time is the time taken to pack, despatch and deliver your order to your door.
We constantly review our process and delivery methods to ensure that the total delivery time is kept to an absolute minimum. Please Note these delivery times are an estimate.
Although the majority of orders are delivered within these timescale's there will always be a few exceptions where the delivery does not arrive within the estimated duration.
In these cases we ask you to be patient but advise that if an order has not been received within 5 working days then please contact us at email@example.com, where we can track your delivery..
After placing your order, we will send you a confirmation e-mail and in the order summary you will find delivery times.
We have selected the delivery methods that we believe offers the safest delivery of your items in a reasonable time frame. Because we have such a diverse product range we use different shipping methods depending on the item being sent. We use Royal Mail Packet Post for smaller orders and Overnight Delivery Services for larger orders.