Soaker Hose Shop

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About Us This web site is owned and operated by Leaky Hose who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Leaky Hose
Unit 9A Houndmills Ind Est Telford Rd Basingstoke Hants RG21 6YU United Kingdom
Phone: 01256 812 730
874 7403 00

Company number: 5655641
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments only. Please note that card payments will go through if you are purchasing outside of the UK, but we reserve the right to cancel your order as we see fit.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Our delivery service offer a quick despatch of items, exclusions may apply for remote areas and bulk items weighing in excess of 25kg .Now more and more orders are being dispatched on the date of order, and due to our large stock holding its now easier to have the goods the next day, please note that weekend orders are usually dispatched on Mondays. We can sometimes arrange special delivery or Saturday delivery by phone request but this will usually result in an extra fee to cover the additional courier costs, these can be expensive or dispatch charges involved in fast tracking the order. Please note that we cannot arrange an absolute guarantee delivery date for an order as the delivery itself is performed by a third party parcel or courier service and, although it is very rare, failures do sometime occur due to ms-routing of a parcel.

If you have ordered online and your order is placed before 3.00pm it should be delivered within 1-3 days, excluding Saturdays and Sundays, orders placed over the weekend will be shipped on Monday for delivery on Tuesday. Goods shipped on Friday will not be delivered until Monday.
If you've already placed your order, but it hasn't arrived or there was a problem with the delivery, then please give us a call or email us at
The estimated delivery time is the time taken to pack, despatch and deliver your order to your door.
We constantly review our process and delivery methods to ensure that the total delivery time is kept to an absolute minimum. Please Note these delivery times are an estimate.
Although the majority of orders are delivered within these timescale's there will always be a few exceptions where the delivery does not arrive within the estimated duration.
In these cases we ask you to be patient but advise that if an order has not been received within 5 working days then please contact us at, where we can track your delivery..
After placing your order, we will send you a confirmation e-mail and in the order summary you will find delivery times.
We have selected the delivery methods that we believe offers the safest delivery of your items in a reasonable time frame. Because we have such a diverse product range we use different shipping methods depending on the item being sent. We use Royal Mail Packet Post for smaller orders and Overnight Delivery Services for larger orders.
Delivery Schedule We deliver your order right away. We will normally send your order to you between 1-3 business days.

You must inform us after three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. VAT is always charged, and if you purchase from abroad, then you will incur the VAT charge. If you wish to have this removed, then please contact us .
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

With regards to faulty products we will adhere to the warranty provided by the manufacturer and work within their process to fix or exchange the products under their warranty terms and conditions. The total liability of the sale of contract is limited to the monies paid by the buyer and we cannot be held liable for indirect, consequential or special loss.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01256 812 730 (International +44 01256 812 730) or fax us on or write to us at Unit 9A Houndmills Ind Est Telford Rd Basingstoke Hants RG21 6YU United Kingdom
Privacy Policy Leaky Hose do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.